Frequently Asked Questions

Everything you need to know about shopping with CHIGEE.

What is the standard shipping time for orders?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 5-7 business days depending on your location.

What is your return and exchange policy?

CHIGEE offers a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.

How do I know which size will fit me best?

Every product page features a detailed sizing guide. We recommend measuring yourself and comparing it to our size chart to ensure the perfect fit for your fashion pieces.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

At CHIGEE, we are committed to quality and ethics. We work closely with our suppliers to ensure that our fabrics meet high standards for durability and responsible manufacturing.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.